What are your hours of operation?

Our customer service center is open from 6:00 a.m. to 5:00 p.m. Pacific Standard Time. The warehouse hours for will-call are from 8:00 a.m. to 3:30 p.m. local time at our Arizona, Florida, Indiana and Oregon locations.

How can I request a quote?

Call during office hours (6:00 a.m. to 5:00 p.m. PST) to speak with a member of our Customer Service Team or request a quote.

How do I measure a windshield?

In most cases, we need height and width measurements across the center of the glass. Visit this link for more information.

How are delivery rates determined?

Rates are based on many factors including, fuel, vehicle maintenance, vehicle cost, distance, toll booth fees and the labor to load and deliver the product.

Where do I find the numbers on the glass?

Typically, you’ll find the numbers on the bottom of the glass in the driver side lower left corner, the passenger side lower right corner, or occasionally in the lower center of the glass. This is also referred to as the bug number.

What is ceramic or frit?

This is the black border around the edge of the glass that can help urethane bond to the glass as well as conceal the dash. Ceramic can be solid black or include a dot matrix.

What is a stress crack?

This is a crack that was not from an impact but is created when excessive flexing of the vehicle has occurred.

Learn more by reading our RV Windshield Tech Tips.

Why is packaging so costly?

As you can imagine, the shipment of glass requires exceptional care to get it to you without breakage. After considerable testing, we have developed packaging that meets and exceeds freight carrier criteria. We feel we can serve you best by offering you the industry’s leading packaging systems, with the ultimate goal of having the correct product reach you quickly and in one piece, ready to install.

Why do I need to inspect the glass when it arrives?

By inspecting the freight upon arrival, you can quickly identify whether the product is in good condition for you to install or if it is damaged and you need to refuse the shipment. When the product is damaged in transit, we can manage the freight claim process to get new product shipped to you at no charge. Please read the Freight Inspection Instructions to ensure you properly refuse any damaged freight.

If you do not inspect the freight at the time it arrives with the driver still present and the product is damaged, you have no recourse but to repurchase new glass. We can only file a freight claim for damaged product that is identified and refused upon delivery.

If I order the incorrect glass what is your return policy?

Please see our Return Policy and contact us with any additional questions.

What is a bug number?

The stamp typically located on the lower corner of the shield that includes the certifications of the glass, the manufacturer information and part information in some cases.

What is the difference between a molding and a gasket?

A molding is cosmetic and does not secure the glass to the cap. The gasket secures the glass to the cap.

Do you install glass?

We have a sister company RV Glass Solutions by Coach Glass that installs glass in our Arizona, Florida and Oregon facilities in addition to more than 2,500 partner shop locations across the U.S.

Where do you ship glass to customers?

We ship worldwide to customers and have freight carriers deliver product throughout the U.S. and Canada.

What quantities should I order glass in?

We have specialists trained to help you determine the right amount of product to keep on hand for your needs while evaluating the most economical ways to ship and package to keep your pricing as affordable as possible.

How long does it take to receive glass that is in stock?

Most of the time we ship within 24 hours and often the day of the order, if it is received before noon Eastern Time (when shipping from Indiana or Florida) or noon Pacific Time (when shipping from Oregon or Arizona). We do our best to ship as soon as possible to keep your vehicles on the road.

What if I am close to your warehouse; can I pick my purchase up to avoid packaging and freight charges?

Yes. Many customers choose to pick up their purchases direct from our facility to avoid freight charges. We do, however, encourage you to have your glass packaged if it is curved or large to prevent accidental breakage during transport. The glass we carry is often too large or heavy to fit in a standard vehicle, we recommend making prior arrangements for proper transport and loading before arriving at our warehouse. We also offer local delivery for glass only if you are near our warehouse.

Can you develop new glass?

Yes. We produce glass for many Original Equipment Manufacturers. We are your production partners all the way through your project to ensure you have the end result you are seeking.

What if we already have a piece of glass and want more? Can you make a duplicate?

Absolutely. We can take a sample of what you are looking for and make a duplicate, even if the original is Plexiglas.

What is the difference between tempered and laminated glass? Why would I use one over the other?

Tempered glass is typically stronger and usually used for side glass pieces. When tempered glass breaks it is designed to shatter into hundreds of small pieces. Laminated glass is two pieces of glass put together with vinyl in the middle. This must be used for windshields because the glass will chip or crack, but because of the vinyl, it will not shatter making it safer.

Can you make heated glass?

Yes, we have all kinds of heated glass including windshields. Many customers will go with this option for cold weather vehicles.

Do you supply framed units and slider windows?

Yes, we can produce framed and slider windows. Call one of our sales associates and we can evaluate your needs and how we can best assist you.

Where does your glass come from?

We have manufacturers from all over the world. The majority is sourced here in the U.S., Europe and Asia.

What is a shade band?

The shade band is a dark blue or black border across the top of a windshield that reduces the amount of sun that transmits through the shield.

What kind of quality tolerances can I expect for laminated OE glass produced by Coach Glass?

We have created quality standards to define a variety of categories including scratches, laminating smear, shell chips, V chips, ceramic paint voids, delamination and distortion. For more information, see our Quality Inspection Standards.

Do you have a recommended procedure for opening a glass crate?

We do. Your safety and that of your employees is important to us. For more information, read our Crate Opening Procedures.

What is delamination?

This occurs when one or both layers of glass separate from the vinyl causing a milky look to the glass. We have created quality standards to define a variety of categories including delamination and distortion. For more information, see our Quality Inspection Standards.

Can scratches be repaired?

If the scratch can be felt when rubbing your fingernail over the scratch it is most likely too deep to repair. Refer to our Quality Inspection Standards for more information.

Can I move the crate if I have already removed the front of the crate?

No, it is not safe to move a crate that has already been opened, you should secure the glass in the crate and replace the front panel back on the crate before moving it. See our Crate Opening Procedures for more details.

Can I open the side of the crate and remove the windshields from the side?

We do not recommend removing the windshields from the side due to the curvature of the glass. You are much more likely to damage the windshields by doing this. See our Crate Opening Procedures for more information.